1. Who We Are
This Privacy Policy describes how Stellar Media Solutions, LLC d/b/a Cajun Automation ("Company," "we," "us," or "our") collects, uses, and protects your personal information when you visit cajunautomation.com or use our services.
2. Information We Collect
Information You Provide
- Contact forms: Name, email address, phone number, business type, and message content
- Assessment form: Business information, AI readiness responses, and contact details
- Chat widget: Name, phone number, and message content
- Booking calendar: Name, email, phone number, and appointment preferences
- Phone calls: Call recordings and transcripts when you call our business number
Information Collected Automatically
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on site
- Referring website
3. How We Use Your Information
- To respond to your inquiries and provide requested services
- To schedule and conduct demos and consultations
- To send follow-up communications related to your inquiry
- To send SMS messages if you opt in through our chat widget
- To improve our website and services
- To comply with legal obligations
4. SMS Communications
If you provide your phone number through our chat widget, you consent to receive SMS messages from Cajun Automation related to your inquiry. By opting in:
- You agree to receive support and follow-up text messages
- Message frequency varies based on your interactions
- Message and data rates may apply
- You can opt out at any time by replying STOP
- Reply HELP for assistance
We will not share your phone number with third parties for their marketing purposes.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: CRM platforms, telephony providers, and AI services that help us deliver our services (e.g., GoHighLevel, Twilio)
- Legal requirements: When required by law, court order, or government regulation
- Business transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications by replying STOP
- Opt out of marketing emails by clicking the unsubscribe link
9. Cookies
Our website may use cookies and similar technologies to improve your experience and analyze site usage. You can control cookies through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at: